I wanted to let you know that I am very thankful for you and all the help you provide. You always provide SUPERB customer service and are extremely pleasant to deal with. You are proactive, professional and personable and go above and beyond to find the best and quickest solutions. As a result, you are my favorite vendor to deal with.
After two years with the EDGE, we have not been disappointed. The initial install went very smoothly and the ongoing support for service and supplies has been great! Your staff is always pleasant on the phone and very prompt and professional while onsite at our office.
The delivery of our five Xerox machines went perfectly and your technician was on site almost immediately to connect to our network. The machines also showed up with all settings pre-programmed including all email and fax addresses. Zero time…thank you. Of our email addresses pre-programmed, which was a very nice touch.
We had been with another local Xerox organization for a long time and were not getting the personal touch or attention to detail that we like. The billing was confusing and little fees here and there added up quickly. Thankfully EDGE was there to provide solutions that make sense.