If the time approaches when you need to replace or upgrade your lineup of printers with more versatile MFPs, you certainly want to check out the Toshiba e-STUDIO5005AC. Toshiba designed this feature-rich printer, scanner, copier and optional facsimile workhorse with the medium to large enterprise in mind, and it has been well-received in the business world. Earning the “Highly Recommended” rating from Buyers Laboratory (BLI), it’s pretty easy to see why.
By emphasizing the “cloud,” security, and managed print services at its dealer meeting late last month, it was clear that the main interest of Toshiba America Business Solutions lies less with hardware these days, and more on software. A fourth theme, though not stressed as much as the others but still highlighted at several points, was the environment. Overall, the segments of the general session tied together nicely and delivered a message that Toshiba dealers need to embrace the concept of being managed document service providers.
As part of his opening statements, Mark Mathews, president and COO of TABS, said, “The economic downturn had a distinct upside for us. Because companies were forced to do more with less, less employees and less resources, we had to find innovative ways to save money and operate more efficiently. This is the bread and butter of our managed print services. The changes are driving new customer needs—and these are not temporary. They reflect broad, long-term trends in the way companies do business. It’s the new normal, and that suits us just fine.”
It was encouraging to hear that the earthquake and tsunami that struck Japan in March hasn’t affected the availability of Toshiba devices and supplies, and that its supply chain is intact. Of the manufacturer’s 23 sites that suffered some degree of damage, all are now fully operational. Matt Yamada, chairman and CEO of TABS, added that Toshiba donated $5 million to Japan’s recovery efforts.
By George Mikolay, Senior Product Editor, A3/Copier MFPs, October 10, 2012
Toshiba America Business Solutions (TABS) recently announced the expansion of its core business with the launch of Toshiba Managed Business Services (TMBS) unit. The new organization, which will be self-sufficient, will look to strengthen the company’s present business services offerings in managed print services (MPS), managed document solutions (MDS), document security, workflow/capture and barcode printing systems. In addition, TMBS will look to establish a Toshiba U.S. market presence in the retail kiosks and digital signage business. Its primary focus will be on the financial, healthcare, education and retail markets.
The new organization, while having its own staff and operating separately from existing business units and channels, will also leverage existing strengths at TABS, according to Bill Melo, vice president of marketing, services and solutions, TABS, and general manager of TMBS. TMBS will be housed at TABS’ new headquarters in Irvine, Calif., and co-located at TABS facilities throughout the country. The unit will leverage the existing Toshiba dealer network for break/fix operation, as well as Toshiba infrastructure for dispatch and billing operations.
By Jessica Schiffenhaus, Research Editor, December 3, 2012
Over 700 attendees gathered at Caesar’s Palace in Las Vegas on November 13 and 14 for Toshiba America Business Solutions’ (TABS) 2012 conference. This was the second year that Toshiba coupled its national dealer meeting with an end-user conference, allowing dealers to invite clients (or potential clients) to the show to attend educational seminars, visit the product fair and enjoy the festivities. In addition to furthering business relationships, extending the invitation to customers at last year’s conference helped to increase sales, noted TABS President and CEO Mark Mathews.
On the business front, this year, MPS sales grew by 19 percent, while thermal barcode sales grew 27 percent, and the company will finish 2012 up on revenue and profitability, said Mathews. Toshiba also acquired IBM Retail Store Solutions, which will continue as Toshiba Global Commerce Solutions (TGCS), supplying accounts such as Starbucks and Costco with retail solutions from point of sale to self-service kiosks, printers, displays, operating systems and applications.