By emphasizing the “cloud,” security, and managed print services at its dealer meeting late last month, it was clear that the main interest of Toshiba America Business Solutions lies less with hardware these days, and more on software. A fourth theme, though not stressed as much as the others but still highlighted at several points, was the environment. Overall, the segments of the general session tied together nicely and delivered a message that Toshiba dealers need to embrace the concept of being managed document service providers.
As part of his opening statements, Mark Mathews, president and COO of TABS, said, “The economic downturn had a distinct upside for us. Because companies were forced to do more with less, less employees and less resources, we had to find innovative ways to save money and operate more efficiently. This is the bread and butter of our managed print services. The changes are driving new customer needs—and these are not temporary. They reflect broad, long-term trends in the way companies do business. It’s the new normal, and that suits us just fine.”
It was encouraging to hear that the earthquake and tsunami that struck Japan in March hasn’t affected the availability of Toshiba devices and supplies, and that its supply chain is intact. Of the manufacturer’s 23 sites that suffered some degree of damage, all are now fully operational. Matt Yamada, chairman and CEO of TABS, added that Toshiba donated $5 million to Japan’s recovery efforts.